Our service team is here
Monday–Friday, 7am–4:30pm PST.
Joto has two warehouses to serve Canadian customers: Coquitlam BC, and Mississauga ON. This results in cost effective speedy service, allowing for most shipments to be delivered within 2 business days.
International orders will ship from our Vancouver warehouse.
Order cut-off times for same day shipping are:
Mississauga, ON – 1:30pm EST
Vancouver, BC – 2:00pm PST
Orders for pick-up require a 3 hour lead time to process and prepare the order.
Additional conditions may apply; contact our sales desk for more information.
|Mississauga Warehouse (East Side of Building)
5650 Keaton Crescent, Unit B
L5R 3G3 (buzzer at the back)
8:30am - 3:30pm Mon-Fri
All orders are shipped F.O.B. from our warehouses in Vancouver BC and Mississauga ON. Orders are shipped via Purolator or Yellow Freight. If you have an account with another courier or freight company and would prefer to use them, please provide us with your account number and specific shipping instructions when you place an order.
If you instruct us to arrange shipment of your order, the total charges on your invoice will include the corresponding freight charges. Unless otherwise arranged, the total invoice amount including freight must be paid prior to shipping.
In rare instances where damages or shortages of goods occur, customers are advised to accept the goods from the carrier as having been damaged or short. All shipments are deemed to have been received in good order unless we are notified in writing within a period of 10 days following delivery of the goods.